• Support Analyst, Information Technology

  • Overview

    NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $199 billion in fixed income and equity securities and over $128 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.

    Responsibilities

    The Support Analyst will work as part of an IT application support team. Primary responsibilities include working on solving production impacting issues that are critical to daily processing for the firm as well as driving for root cause analysis. Other responsibilities may include analysis of business use cases, designing, building, and maintaining customized business applications, enterprise integration and workflow management solutions. The Support Analyst will work closely with other team members in a cross functional agile team.

    • Provides escalated production application support and communication to end users and others members of the IT team to support daily processing for the firm
    • Drive for root cause analysis with the goal of reducing overall support volume and provide documentation for cross-training throughout the team
    • Ability to review, analyze and evaluate business use cases, current business processes and develop scalable solutions utilizing workflow and integration patterns

    Qualifications

    • Excellent problem solving and troubleshooting skills
    • Proficient knowledge of relational databases and SQL
    • Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams
    • Motivated self-starter with the ability to learn new skills rapidly
    • Demonstrated ability to be flexible with changing priorities and requirements
    • Ability to manage multiple tasks and deadlines with limited supervision
    • Familiarity with Agile software development and working in a cross-functional team
    • Working knowledge of basic financial instruments and markets preferred. Previous professional experience in financial services sector is a plus

    NISA Investment Advisors, LLC is an Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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