Service Desk Analyst

US-MO-St. Louis
Job ID
2017-1527

Overview

NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $140 billion in fixed income and equity securities and over $80 billion in derivative notional value.  We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.

Responsibilities

Under general supervision, the Service Desk Analyst will be the first point of contact between the firm’s technology users and the Information Technology Department by providing troubleshooting for hardware and software problems. This includes:

  • Installing and maintaining workstation hardware and software
  • Guiding and instructing users in technology usage and problem resolution
  • Producing support documentation for IT staff and business users
  • Creating help desk reports upon request

Qualifications

  • Bachelor’s degree with a major in Information Technology, Computer Science or a related field or comparable experience
  • Minimum of one year of relevant work experience
  • Proficient in Microsoft Office products
  • Excellent troubleshooting, organization and communication skills
  • Ability to work in a fast paced environment, independently and within a team

This position occasionally might require:

  • Ability to lift and carry 50 pounds short distances
  • Ability to climb a ladder

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