Service Desk Analyst

US-MO-St. Louis
Job ID
2017-1527

Overview

NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $140 billion in fixed income and equity securities and over $80 billion in derivative notional value.  We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.

Responsibilities

Under general supervision, the Service Desk Analyst will provide first and second level technical support to users, escalate issues, track progress with various support teams, and manage service requests from start to finish.  The Service Desk Analyst will address both hardware and software issues, take ownership of user problems as a single point of contact, and will follow up with status reporting in a timely manner. The candidate for this position must be a driven individual who is excited by various types of technologies and systems. NISA provides broad range of training opportunities to motivated individuals.

  • Troubleshoot hardware and software issues with the ability to perform independent research for issue resolution
  • Manage and deploy corporate desktop images to desktops, laptops and VDI’s
  • Secure and optimize desktop operating systems, work with Citrix Receiver, VDA, VDI, and remote desktop services
  • Assist with configuration and troubleshooting of Microsoft Office Productivity Suite, Adobe Suite, mobile devices, and printers
  • Use basic networking skills, including Active Directory, working with permissions, user accounts, groups, etc.
  • Guide and instruct users in technology usage and problem solving
  • Produce support documentation for IT staff and business users
  • Assist in disaster recovery preparations and support

Qualifications

  • Bachelor’s degree with a major in Information Technology, Computer Science or related work experience
  • Solid knowledge of Microsoft Operating Systems (Win7/10) and Office products (2010/13/16)
  • Minimum of 2 years of relevant experience in a Service Desk / Help Desk environment or equivalent skillset
  • Excellent troubleshooting, organizational and communication skills
  • Strong problem-solving and research skills, ability to resolve issues in a high level systematic way to find root causes to issues
  • Ability to work in a fast paced, progressive IT environment, independently and within a team
  • Microsoft or Network+ certification preferred

This position occasionally might require:

  • Ability to lift and carry 50 pounds short distances
  • Ability to climb a ladder

NISA Investment Advisors, LLC is an equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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